Since our first presence at SurfOut Portugal where Ruben from EcoPro told me about ISPO, I was aiming to be selected as an ISPO Brandnew brand. Surprisingly (or the universe just wanted to show me that not everything is bad) after one of the worst years I ever had and the hardest (so far) for Van der Waal (more here), I’ve received an amazing email: ISPO organization selected Van der Waal for the Brandnew pavilion. We were, after 3 years, considered one of the most innovative brands in outdoor sports.
For the ones who don’t know, ISPO Brandnew is ‘the biggest platform for sporty startups worldwide. Since the year 2000, ISPO has searched and designated the most promising newcomers of the sports industry. Former award winners among GoPro, Naish Kites, Maloja, Nixon are shaping the market today.’ and… tcharan! Van der Waal 😀
With a lot of help from family (cutting and folding boxes) and friends like Edu from ORG Surfboards, that promptly borrowed us 2 amazing boards shaped by Dylan, we packed everything and flew to Munich for an amazing week at Messe München.
More than an award, I always feel that our trip to ISPO was a result of all our 2019 decisions, good and bad ones. Was the epitome of a series of learnings, achievements, and most of all, a lot of connections and a new step for Van der Waal.
After a lot of hard work (and beer… a lot of beer) at ISPO, we ended establishing new partnerships (like Eisbach Riders), strengthen old ones (SDG), and met a lot of nice and cool people. See you next year!
Let’s face it. When we started Van der Waal, neither of us was from the surf industry. Better, neither of us was from any kind of business whatsoever. I’ve come from marketing and advertising agencies, working as a designer and later as a creative director and Afonso was from digital print production field.
So management, stock, accounting, customer service and all the fundamental aspects of business were dark areas for us. On top of that, we knew absolutely no one at the surf industry (in Portugal or anywhere).
As you can imagine, back when we started Van der Waal we had everything to fail as a business on a so crowded market as Carcavelos on a Sunday afternoon. [ More about our story here]
The truth is that almost 3 years later Van der Waal has grown to a establish company in the surf industry, with a winning product that hit its 3rd version 2019 spring.
Was a hell of a kind journey, with a lot of stories and learnings. Fulfil with failed experiments, parties, strange meetings, successful shows and, as any business, a lot of blood, sweat and tears (with some surf on spare times).
So now I decided to start this blog to share some thoughts and learnings I got on this journey and hopefully help someone who is starting a business.
We started to test Van der Waal in 2015 and in 2016 we officially launched as product our Performance Series 1.0. Afonso was still working at his full day job, while I was working as a freelancer, so naturally, I had more time for Van der Waal.
My days were split between working at BluePepper social media agency and answering emails, managing Van der Waal social media and, most of the time, dropping packs at local post offices. Not a fun way to spend my time, but surprisingly, I was really ablaze with this new ‘work’. My mind was always surfing through remote goals, like having an office at the beach, be able to hire Afonso and Joana for a full-time job at Van der Waal, or to be, one far far away day, at a WSL event with all pro surfers.
Probably because we had a huge smile on our faces and due to our enthusiasm with our product, suddenly seemed like everybody wanted to help us. Quicker than I could ever imagine, people like João Costa (from Portuguese Surf Association — ASP) were guiding and introducing us through stores and dealers.
People from blogs and magazines started to talk about us. Suddenly we were featured at SurfBunker, Surfing Sections, Beachcam, Surftotal, The Inertia (!!!) and so many other sites, with cool and nice reviews.
I’m completely honest when I say that was not expecting anything this to happen in such a short period of time. Remember that none of us was from the surf industry and on top of that we knew absolutely no one at surf industry. [Read We are amateurs]
And then everything changed for us. Especially to me and to my child’s mind.
Out of nowhere, Francisco Spinola and Frederico Teixeira invited us to offer samples to all surfers competing at WSL Championship Tour in Peniche. Can you imagine my face when I knew that I was going to offer my product to names like Kelly Slater, Mick Fanning, Julian Wilson, among all other top surfers in the world? No, you can’t, neither do I. It must have been a very silly face that kept that way for a really long time.
Again, my mind was surfing much higher ‘waves’ than it was possible. For weeks I was dreaming with Kelly Slater calling me to discuss my product, or about Mick Fanning posting a review at our website, or any pro surfer tagging us on Instagram. I know that those are impossible dreams, but if someone told me that 3 months after our first online sale we were going to be invited to offer our product to all top surfers of WSL, I would have said that was a beautiful but impossible dream.
So we worked really hard all night to pack everything and to talk about what we were going to do differently from all other brands that were offering their products to those surfers.
I decided that we should write a personal note to each surfer, wishing them all the best for the Championship Tour event and explaining that we were not looking for any kind of advertising but rather sincere feedback from the best surfers in the world. I was totally honest with this and really committed to that the first thing that surfers would see was our words about don’t wanting any kind of free publicity. We really just wanted sincere feedback.
Note: As a new product and concept, none of us was completely sure that it would work at all possible surf environments. So if a pro surfer had told us at the time ‘This thing works!’ we could vanish our doubts.
That way, instead of just giving them a pack (that in my mind they would never open it) with a note inside, I convinced Afonso that the best was to cover our boxes with this handwritten letter to them.
I woke up early and drive to Peniche, with a silly smile on my face, a heart beating fast and my mind rambling around the idea that John John Florence would have later that day our product on his hands (and, hopefully, one later day at his feet). There, I gave the packs to the organization girl that would place them at their lockers and after receiving my VIP wrist went to the beach to watch the championship.
Was an amazing day. Waves were pumping, the beach was crowded and I had, for the first time, a shadow to protect me from the sun and free beer at the VIP tent. And a flutter of nervousness for knowing that our product was waiting for the surfers at their locker room.
By the end of the day, I got back home and called Afonso to share with him the experience of watching the championship side by side with all my surf idols, share with them all the ‘wows’ every time a huge set arrives and that our packs were successfully placed at the lockers.
Sit at my couch, I’ve opened my laptop to watch replays of my favorite sets. As soon as I hit play I understood my (huge) mistake and felt a slap on my silly smile. At the video player of the WSL website was Sebastien Sietz, getting ready for his heat, with a pack of Van der Waal rightly placed behind him.
My heart just fired up, and looked closely to watch our Van der Waal pack…In that moment my silly smile just turned to a silly face. I felt (and still feel) the slap on my face.
Instead of our logo and package displayed to all (millions?) of WSL website visitors was a big white unreadable letter. Handwritten by Afonso.
As a marketing guy, I should have known, from the moment we were called to offer our product to all top surfers, that our strategy should have been to make some special packaging for them, with bigger logos and personalized messages at their back.
But never, ever, covered our brand with a big white paper.
I knew that at that time, and if it was a client of any agency I worked for, probably it would be my advice. But as a new business and trying to stand out of the crowd, my ingenious option was clearly a big mistake.
This title is ‘stolen’ from Barry Schwartz TED talk about the paradox of choice (embedded at the end of this article) and it is just a way of many to explain why sometimes users don’t want to decide and, more than that, they will not decide for what they always asked for.
Every single time we at Van der Waal had gone to an event, a WSL Championship, beach markets or product presentations, there was always someone who told us something like ‘oh… nice product, but I really love the smell of wax’.
To be honest, I love the smell of wax too. And, since I was surfing with Van der Waal almost 2 years in a row, I really missed that smell on my board.
So I’ve decided, with Afonso, to launch a special edition of wax scented Van der Waal. We talked and after sometime brainstorming and figuring out how to do it, we created and launched a special edition of Van der Waal. To communicate it, we created a video in homage to the famous scene from Apocalypse Now – “I love the smell of napalm in the morning”.
We had a product that everyone asked for, limited edition to 100 packs, at the exact same price as the regular version. My house stank of wax, we had stock and everything was ready, so we launched it across our marketing channels.
I was so excited with this new version and so sure that it would be a massive success, that I slept dreaming of selling all the 100 packs on a single night.
On the next morning, I had several emails congratulating us for the video and the idea and the product, I had messages and shares across social media, and our website visits had grown. But no sales.
And after 2 months, we had sold zero packs of this special edition. More than that, our conversion rate as decreased while users could choose between wax scented and regular version.
I’m not sure what might have gone wrong and is still unclear for me why we didn’t sell a single pack of Van der Waal special edition until today. Everything was working — I’ve checked all the details over and over again — and was a product that everyone wanted, right?
Wrong. What I’ve learned with this Van der Waal Wax scented (better said, sentenced) version is that not everyone wants what they say they want. And more than that, when people have to choose between two (or more) versions of the same product will cause some kind of paralysis, making them give up earlier.
Maybe next time I ask my customers to make a choice, I should read/watch this first.
And if you have several choices around your products, so should you 🙂
As a sport, surf is probably one of the most fickle ones. It depends on so many factors and scenarios that predicting what gear will work or not (and how it will work) is more or less like predict the future with oomancy (divination by eggs). Which is the same to say that probably you (we) will fail a lot of times. Here is what I learn with the unpredictability of surf.
To develop a grip solution, as an alternative to the surf wax mainstream, it’s more than a challenge. It’s a leap of faith…
Just to name a few factors, surf will depend on weather conditions, waves size and shape, wind (onshore, offshore, side shore…), surfer skills and experience, type of surfing waves (beach break, reef break, point break…). On top of that, add surfboard shape, size, design and construction type (epoxy, fiber, foam…), add a set of fins (that can change from 2 to 5 fins, with different size and shapes), and add a wetsuit (again, a lot of different materials, thickness and so on) or no wetsuit at all.
As a plus, add on top of these variables a surfer physical and mental form, if he is adapting to new gear (surfboard, wetsuit, fins) or surfing in a new spot, or if suddenly all conditions changed and he was trying our surf grip on a more challenging day. Count also with surfer patience and willingness to try and adapt his surf to a new (and more expensive) grip.
All these factors make almost impossible to read and understand all the feedback that we received since our first sale. And despite a lot of testing and research (read more here) on the most accurate materials that we could, it’s almost impossible to get a final result on how our product will behave in this magical formula:
SURFER + OCEAN + SURF GEAR
So, the only way we could improve our first version of Van der Waal (Performance Series 1.0) was running a survey to all our customers and cross their feedback with our test results. A year later, also based on our customer’s feedback, we decided to launch a new version, r.Evolution Series. This is a softer and clear version of Van der Waal, free from plasticizers and PVCs, so also a greener one.
With this version, we have finally a killer product! Or not…
The feeling now is the same when we started this… a leap of faith.
As always, we tested a lot of times and at different conditions, I keep surfing with it a year from now and it keeps working, but we will never have sure if it will work for everyone that will buy it.
That’s why now we have to be even closer to our customers. Because only with their feedback, and after analyzing all the facts, opinions — frustrated and amazed ones — and suggestions that customers kindly provide us, we will able understand if this is what I think it is (the best version of Van der Waal so far) or a better version but yet to be improved.