We see surf as you do.
But surf it’s a very volatile sport, depending on so many factors like ocean conditions, surfer conditions, if your surf gear fits the waves on a specific day, plus the weather, the crowd, if your familiar with the spot you’re surfing or not, and the list goes on… Because of that, we understand that you don’t like Van der Waal at the first sight. If that is the case, just try it some more times. If not, well, you can always ask for a refund and get your money back.
Van der Waal stands behind the quality of everything we do and hope you’re happy with your grip. If by any chance you’re not satisfied with any of our products, just fill the form bellow:
Just fill the form bellow and return your hexagons to the address:
R Maria Luisa Holstein 15 – sala 21 1300-388 Lisbon PORTUGAL
Please provide as many information as possible about your dissatisfaction in order for us to analyse what might went wrong and improve with your feedback.
Items purchased online can be returned within 60 days of delivery date.
Items can be used or unused. If the item you are returning is used, please peel it of the board as shown here and stick it all together. When received we will take care of recicle it.
Custom packs are also eligible for returns
Items don’t have be returned on original box
Items purchased at a 3rd party or re-seller are subject to their return policy.
Refunds will be processed once the item arrives at our offices
Shipping fees will not be returned
If you are planing to order more than 1 item, please note that we really want you to test our product before you equip all your quiver, so in orders with more than 1 pack, please test it first in one board, if you like it, go ahead and equip all boards. Remember that we only refund the entire order if other packs are not used and are returned to us as explained above.
Since we decided to turn this personal project into a product that we have our goals, values and way to operate well establish. Despite over time we had made some changes and had to adapt to some circunstances, based on learnings and feedbacks, what we stand for is a crucial pilar at Van der Waal.