Portugal - 2 business days
Spain - 4 to 5 business days
Europe - 5 to 8 business days
USA - 8 to 10 business days
Australia - 10 to 12 business days
Rest of the World - around 15 business days
Express shipping expect it around 2 to 3 business days
Shipping it’s free on all orders over 30€.
Please allow us 2 business days to prepare your order. Unless Martim forgot to mark your order as fullfiled, once your order is shipped you will get a confirmation e-mail with a tracking code. If you didn’t, just send an email to email@example.com and Martim will promptly reply you.
We see surf as you do.
But surf it’s a very volatile sport, depending on so many factors like ocean conditions, surfer conditions, if your surf gear fits the waves on a specific day, plus the weather, the crowd, if your familiar with the spot you’re surfing or not, and the list goes on… Because of that, we understand that you don’t like Van der Waal at the first sight. If that is the case, just try it some more times. If not, well, you can always ask for a refund and get your money back.
Van der Waal stands behind the quality of everything we do and hope you’re happy with your grip. If by any chance you’re not satisfied with any of our products, you can return your item(s) as follows:
Items purchased online can be returned within 60 days of delivery date.
Items can be used or unused. If the item you are returning is used, please peel it of the board as shown here and stick it all together. When received we will take care of recicle it.
Custom packs are also eligible for returns
Items must be returned on original box
Items purchased at a 3rd party or re-seller are subject to their return policy.
Refunds will be processed once the item arrives at our offices
Shipping fees will not be returned
HOW TO RETURN
Please send us an email to firstname.lastname@example.org with the subject: PLEASE REFUND - followed by your order number. Please provide as many information as possible about your dissatisfaction in order for us to analyse what might went wrong and improve with your feedback.
If used, please peel of the hexagons from your board and stick them together.
ADDRESS TO RETURN
R Maria Luisa Holstein 15 - sala 21
1300-388 Lisbon PORTUGAL