Refund policy

We see surf as you do.
But surfing is a very volatile sport, depending on so many factors like ocean conditions, surfer conditions, if your surf gear fits the waves on a specific day, plus the weather, the crowd, if you're familiar with the spot you’re surfing or not, and the list goes on… Because of that, we understand that you don’t like Van der Waal at the first sight. If that is the case, just try it some more times. If not, well, you can always ask for a refund and get your money back.

Van der Waal stands behind the quality of everything we do, and we hope you’re happy with your grip. If by any chance you’re not satisfied with any of our products, just return them for a refund.

Refund Policy

Items purchased online can be returned within 60 days of delivery date.
Items can be used or unused. If the item you are returning is used, please peel it of the board as shown here and stick it all together. When received, we will take care of recycling it.
Please not that we cannot refund orders that are not properly applied as described in the instructions and guides. Before removing Van der Waal take some pics of your surfboard with it applied, we will ask for them later
Custom packs are also eligible for returns
Items don’t have to be returned in the original box
Items purchased at a 3rd party or reseller are subject to their return policy.
Refunds will be processed once the item arrives at our offices
Shipping fees will not be returned
If you are planning to order or have ordered more than 1 item, please note that we want you to test our product before you equip all your quiver, so in orders with more than 1 pack, please test it first on one board. If you like it, go ahead and equip all boards. Please note that we only refund the entire order if the other packs are unused and returned to us as explained above. Otherwise, we will refund only the smaller item of your order.